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Interesting Outlook 2007 Client Issue

In June we deployed Outlook/Exchange 2007 to our organization. We received a call a few days later from someone asking about the Calendar Details print view. When she printed the Calendar Details view, it printed the date, but failed to print the weekday. She was used to having the weekdays printed with Lotus Notes. We realized that it was supposed to be printing the weekdays, and tried to replicate on other computers. It seemed to be a random issue… some computers worked fine with it, other ones did not. Our consultant did some research and suggested a couple of hotfixes from Microsoft. We tested them out, but it still did not appear to be doing anything. We thought it might be a rendering issue, so we ran FileMon while reproducing the issue. No errors occurred. Yesterday I was working on the problem again, and finally found the solution.

When we run Sysprep on our images, we have it set to default to Canada (English) locale settings. This changes the long date format to MMMM dd, yyyy. The Outlook Calendar Details view uses the long date format for the daily headers. If we change the date format manually afterward to dddd, MMMM dd, yyyy, then Outlook prints properly. I have not been able to get this format to stay after setting the locale in the Sysprep inf file. What we will likely end up doing in the immediate future is changing the long date format settings on the local machines, and after our AD restructure is complete, using GPP to set it for everyone across the organization.

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