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Resumé

Note: A downloadable version (PDF) of my resumé is available here.

Objective

To manage relationships and resources effectively to deliver an efficient and enjoyable user experience.

Knowledge & Skills

Multimedia: Adobe CS4, Quark XPress 7
Productivity: Microsoft Office 2000-2007, OpenOffice
Operating System: Microsoft Windows (2000, XP, Server 2003, Vista, Server 2008 R2, Windows 7), Suse Linux 9.2, Fedora Core 9, Mac OS X 10.4-10.6
Hardware: Familiar with both PC’s and Mac’s, build, repair, and sell customized computer systems
Programming: BASH scripting, Objective C 2.0 (iPhone), some VBscript, basic PHP, CSS, and HTML
Database: MySQL, SQLite
Other: Lotus Notes/Domino, Blackberry Enterprise Server, Drupal, Microsoft SharePoint 2007, some Microsoft Exchange 2007, Amazon Web Services (EC2, EBS)

Experience

Principal & CEO

Kroesbergen Consulting
Feb. 2009 – Present

  • Intranet maintenance/renewal project
  • Website design/implementation
  • Design & development of social networking site
  • Evaluation and proposal of ‘cloud’ operating systems: Google App Engine, Amazon Web Services, Microsoft Azure
  • Evaluation and proposal of CMS’s: Drupal, Joomla, Xoops, Django, and Plone
  • Implementation and development of Plone CMS on Amazon Web Services (EC2 and EBS)

Client Technical Analyst

CIBC World Markets
June 2009 – Present

  • Transactional Refresh & Image Standardization
  • My nightly reports ensured that our PC deployment team was in lockstep with the AD migration team in a two-piece XP pilot
  • “Feet on the Street” inventory gathering for a printer optimization project
  • Assisted in office moves involving PC disconnects/reconnects
  • Coordinated with departments for nightly XP migrations
  • Ensured disposal of reclaimed computers adhered to and met CIBC standards and guidelines

Desktop Rollout Co-ordinator

Ontario Hospital Association
Apr. 28, 2008 – Dec. 25, 2008

  • Testing/analysis of software compatibility with Windows Vista and Microsoft Office 2007
  • Analysis and specification of new workstation components
  • Implementation of Windows Deployment Services
  • Creation of Windows Vista standard corporate image using Microsoft Deployment Toolbench
  • RFQ and interfacing with various vendors regarding new computer hardware
  • Support and assistance with migration to Microsoft Exchange/Outlook from Lotus Notes/Domino
  • Supported Microsoft SharePoint
  • Research for new ticketing system
  • Assistance with management of user mailboxes, Exchange rules, and BlackBerry Enterprise Server
  • Creation/testing of virtual machines in VMWare ESX
  • Website maintenance and help-desk support
  • 2 Staff Recognition Award nominations

Web Content & Help-Desk Coordinator

Ontario Hospital Association
Aug. 31, 2006 – Aug. 31, 2007

  • Published content to the OHA and OHA HealthAchieve 2007 websites in LaunchPad, as well as occasional maintenance of other OHA related sites
  • Managed the help-desk and supervised the co-op students, which included their training
  • Co-ordinated website layout changes between 3rd party developer and OHA divisions
  • Created an OHA Board Member tracking database
  • Extensive assistance at the OHA HealthAchieve 2006 convention at the MTCC
  • Maintained healthy relations between IT and the clients
  • Maintained up-to-date desktop and laptop installation images
  • 1 Staff Recognition Award nomination

Co-op Student

Agriculture & Agri-Foods Canada
Jan. 2, 2006 – Apr. 28, 2006

  • Managed help-desk for one week while supervisor and coworker were gone on training
  • Responded to support requests in a timely and efficient manner
  • Set up for video/teleconferences
  • Helped keep lab equipment software running properly
  • Maintained up-to-date Windows XP/2000 slipstreamed installation discs
  • Responsible for server tape backups

Supervisor

Greenclips Lawn Maintenance
June – August 2005

  • Supervised crew
  • Ensured that jobs met client expectations
  • Mowed lawns, trimmed hedges, weeded flower beds

Seasonal Employee

Noorduyn’s Lawn Maintenance
Part-time Aug. 1999 – Sep. 2003, (Casual) Sep. 2003 – 2007

  • Cut lawns and weeded gardens
  • Actively responded to customer inquiries and comments
  • Trained new workers
  • Helped repair broken equipment
  • Occasional computer assistance to employer

Post-Secondary Education

Seneca College

  • Computer Networking and Support

NOTE: Last two courses on hold (perhaps permanently) due to time contraints in both personal and professional life.

University of Waterloo

  • Enrolled and attended one year in computer engineering

Certifications & Qualifications

  • Red Cross Standard First Aid
  • WHMIS
  • CPR level C
  • SharePoint Training Level 1 & 2 (from Nexient)

In Progress

  • Studying for Windows Server 2008 MCITP

References available on request.

By Wes Kroesbergen 8:36 am