Posts Tagged ‘Helpdesk’

October 30, 2008 0

Escaping the Service Desk Paradox

By Wes Kroesbergen in Technology

The Service Desk Paradox… what is it? The IT service desk paradox is one that only becomes properly understood after personal experience. It is the paradox that comes from being there to serve, and it brings about a vicious battle with workplace esteem for the IT department. Essentially, IT should not be noticed if things [...]

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October 26, 2008 0

My Philosophy on Helpdesk Support

By Wes Kroesbergen in Technology

Relationship Between Support and User I was asked last week what my ‘style’ of interfacing with clients is. At the time I replied with a rough, uncut answer, as I hadn’t really thought about what my ‘style’ is. A lot of it is instinctual to me. However, since the question was asked, I have been [...]

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