I demand perfection from myself and don’t believe in repeating mistakes. I believe in objective evaluations, and spend personal time to develop myself in areas where I feel I may be lacking. I also feel very strongly about UX (user experience), and this affects what and how I implement or support technology infrastructure.

About

To deliver high-performance service to lines of business and users through strong teamwork and customer relations.

Objective

Productivity: Microsoft Office 2000, 2003, 2007, Lotus Notes, Adobe CS4, Quark XPress 7
Client Platforms: Windows (2000, XP, 7), Server 2003-2008 R2
Mac OS X 10.4, 10.5, 10.6, Ubuntu 9.04, Fedora Core 9
Server Platforms: Windows Server 2003-2008 R2, Amazon Web Services (EC2 & EBS), Blackberry Enterprise Server, Microsoft SharePoint 2007, Lotus Domino, VMware ESXi 4.0
Programming: BASH scripting, Objective C 2.0 (iPhone/iPad), some VBscript, basic PHP, CSS, and HTML
Database: MySQL, SQLite
Other: Drupal, some Microsoft Exchange 2007, Altiris AMS, Microsoft Deployment Toolbench (MDT)

Knowledge & Skills

Principal & CEO
Kroesbergen Consulting
Feb. 2009 – Present

  • Intranet maintenance/renewal project
  • Website design/implementation/maintenance
  • Design & development of social networking site
  • Evaluation of ‘cloud’ operating systems: Google App Engine, Amazon Web Services, Microsoft Azure
  • Evaluation of CMS: Drupal, Joomla, Xoops, Django, and Plone
  • Infrastructure implementation for recruitment firm

 

Client Technical Analyst
CIBC World Markets
June 2009 – Present

  • Transactional Refresh & Image Standardization
  • Nightly reports to ensure our PC deployment team was in lockstep with the AD migration team
  • “Feet on the Street” inventory gathering for a printer optimization project
  • Assistance in office moves involving PC disconnects/reconnects
  • Coordination with various departments for nightly migrations
  • Ensured disposal of reclaimed computers adhered to corporate standards and guidelines
  • Testing and bug reporting for new asset inventory system

 

Desktop Rollout Co-ordinator
Ontario Hospital Association
Apr. 28, 2007 – Dec. 25, 2008

  • Testing & analysis of software compatibility with Windows Vista and Microsoft Office 2007
  • Evaluation and specification of new workstation components
  • Implementation of Windows Deployment Services
  • Creation of Windows Vista standard corporate image using Microsoft Deployment Toolbench
  • RFQ and interfacing with various vendors for new computer hardware
  • Support and assistance with migration to Microsoft Exchange/Outlook from Lotus Notes/Domino
  • Microsoft SharePoint support
  • Research for new ticketing system
  • Assistance with management of user mailboxes, Exchange rules, and BlackBerry Enterprise Server
  • Creation & testing of virtual machines in VMWare ESX
  • Regular website maintenance and help-desk support
  • 2 Staff Recognition Award nominations

 

Web Content & Help-Desk Coordinator
Ontario Hospital Association
Aug. 31, 2006 – Aug. 31, 2007

  • Published content to the OHA and OHA HealthAchieve 2007 websites in LaunchPad (LP4W), as well as occasional maintenance of other OHA related sites
  • Managed the help-desk and supervised the co-op students, which included their training
  • Co-ordinated website layout changes between 3rd party developer and OHA divisions
  • Created an OHA Board Member tracking database
  • Extensive assistance at the OHA HealthAchieve 2006 convention
  • Maintained healthy relations between IT and the user base
  • Maintained current desktop and laptop installation images
  • 1 Staff Recognition Award nomination

 

Co-op Student
Agriculture & Agri-Foods Canada
Jan. 2, 2006 – Apr. 28, 2006

  • Managed help-desk for one week while supervisor and coworker were gone on training
  • Responded to support requests in a timely and efficient manner
  • Set up for video/teleconferences
  • Helped keep lab equipment software running properly
  • Maintained up-to-date Windows XP/2000 installation discs
  • Responsible for server tape backups

 

Supervisor
Greenclips Lawn Maintenance
June – August 2005

  • Supervised crew
  • Ensured that jobs met client expectations
  • Mowed lawns, trimmed hedges, weeded flower beds

 

Seasonal Employee
Noorduyn’s Lawn Maintenance
Part-time Aug. 1999 – Sep. 2003, (Casual) Sep. 2003 – 2007

  • Cut lawns and weeded gardens
  • Actively responded to customer inquiries and comments
  • Trained new workers
  • Helped repair broken equipment

Experience

Certifications & Qualifications

  • MCTS: Windows 7 – Configuring
  • SharePoint Training Level 1 & 2 (from Nexient)
  • Red Cross Standard First Aid
  • WHMIS
  • CPR level C

 

Institutions

Seneca College
  • Computer Networking and Support
NOTE: Last two courses on hold (perhaps permanently) due to time contraints in both personal and professional life.
University of Waterloo
  • Computer Engineering (1y)

 

In Progress

  • MCITP: Enterprise Desktop Administrator

 
 
 

Education